Refund Policy

1. Unopened Products: If you are not satisfied with your purchase and the tea remains unopened, you may return it within [Insert Time Frame] of delivery. Please contact us via chemjongsenchu@gmail.com to initiate the return process. Customers are responsible for the cost of return shipping. Once we receive the returned item, we will issue a full refund minus any shipping costs.

2. Opened Products: Due to the consumable nature of our teas, we cannot accept returns on opened products. However, if you experience any quality issues with your tea, please reach out to us. We will work with you to resolve the issue, which may include a replacement or store credit.

3. Damaged or Incorrect Orders: If your order arrives damaged or is incorrect, please notify us within [Insert Time Frame] of delivery. We will promptly replace the order or issue a refund, including any shipping costs.

4. Refund Processing: Refunds will be processed within [Insert Time Frame] after we receive the returned item or confirm the issue with your order.

We appreciate your understanding and support. Our goal is to ensure you have a positive experience with our products!

For any questions regarding our refund policy, please don’t hesitate to contact our support team.

Thank you for choosing Nepcha!